Computer Repair Technicians Archives

It’s easy to be a gaming PC technician, but how can you be the very best gaming PC technician near me? Here are some tips and pointers to help you be the very best computer technician that you can possibly be. How to be the Best Gaming PC Technician Near Me: Phone Etiquette It should go without saying that you should be very polite when answering the phone. Nonetheless, most computer technicians don’t do this. In fact, many computer technicians are very rude and snarky, which makes them terrible at customer service. It really is best to say “please” and “thank you” and be courteous when you can. Clients most definitely appreciate these little details in an employee. Furthermore, asking a client, “how was your day”? can go a long way with someone who is having a very hard time with their computer. As a matter of fact, making someone smile on the phone is a fantastic way to help a client feel better about any computer problems they are experiencing. How to be the Best Gaming PC Technician Near Me: Computer Etiquette There is such a thing as “computer etiquette” when it comes to computer technicians. First of all, you should never, ever, look at client files which include pictures, movies, and music. I’ve known computer technicians who will look through a client’s files and see if they have any movies or music they might like and then they will copy them onto their own hard drive. NO. This is not acceptable, and it is a complete invasion of your client’s privacy. Second, you should only ask for a client’s password if you absolutely need it. Otherwise, you should try to repair the computer without it. Finally, you should always clean the computer screen and keyboard when you are done with repairs. Clients love getting a completely clean computer back. It makes them feel good. How to be the Best Gaming PC Technician Near Me: Friendly Demeanor If you are going to stand in front of your clients with a grouchy face, then you are going to make them feel very uncomfortable. This is simply a fact of dealing with people. Most people want to deal with someone who is smiling and in a good mood. Do yourself a favor and don’t look sour when you are trying to help someone fix their computer. In fact, studies show that clients are more likely to leave you a “technician’s tip” if you are smiling. Many computer repair shops are now offering technician’s tips to encourage computer technicians to have better customer service. If your computer repair shop offers this perk, then you may want to consider a friendlier demeanor to get better tips. How to be the Best Gaming PC Technician Near Me: Solve Client Problems Easily I usually tell clients that if I can’t solve their problem in 5 minutes, then they will need to leave their computer with me for a couple of hours. At that point, I will need to text them with the diagnosis and the price for repairs. If you leave a client standing in your shop for 3 hours while you try to fix their computer, then you are going to have a very grouchy client. In fact, that same client might leave you a bad review for taking so long to fix their computer. Most people prefer to leave for a few hours and then come back later once their computer is fixed. How to be the Best Gaming PC Technician Near Me: Don’t Make Clients Feel Dumb One of the biggest mistakes the PC technicians make is making their clients feel dumb. This is a big NO NO. If your client says something that is not correct, then it is always best to make “suggestions”, not corrections. In fact, most people do not respond well to being corrected and can actually become aggressive about it. Unfortunately, this is simply the reality about the personality of some persons out there and there isn’t much you can do about it. Some people simply don’t take corrections well. In most cases, you should be able to offer healthy suggestions for your clients to “google” which shouldn’t trigger any backlash. How to be the Best Gaming PC Technician Near Me: Use Your Common Sense It seems that common sense really isn’t that common anymore. Please use your common sense when dealing with people. If someone is telling you that they have a $100 budget, then you shouldn’t try to sell them a $500 repair. Instead, try to offer them an alternative that is close to their budget. Maybe you have a $150 refurbished computer for sale somewhere in the back to sell them. Use your imagination, but certainly use your common sense. In most cases, clients will not respond well if you are not using your common sense when dealing with them. How to be the Best Gaming PC Technician Near Me: Ask Question When Needed If you are being told an issue with a computer and don’t understand the situation entirely, then ask questions. There is absolutely nothing wrong with asking for clarification. In fact, I find that people who drop off their computer for diagnosis are often not clear about the issues their computer is having. Furthermore, I often must ask questions for clarification on their initial statements. It’s best to avoid misunderstandings in the future with any potential repairs. The worst thing that can happen to a computer technician is to fix the wrong problem on a computer because of a misunderstanding. How to be the Best Gaming PC Technician Near Me: Don’t Overcharge This should probably go without saying but you should absolutely not overcharge for computer repairs. In fact, when computer repair shops overcharge clients, they tend to get really bad Google reviews. The internet is completely riddled with computer repair shops that have terrible reviews because they overcharged several people for minor repairs. The Best Gaming PC Technician Near Me Do you need the best Gaming PC Technician Near Me? DML Computer Repair offers awesome computer repair Colorado Springs CO, fair computer repair services, and respectful computer technicians. Looking for the best gaming PC technician near me? No problem! Call or visit today for your free computer diagnostics at computer repair places near me. Author Information for Computer Repair Colorado Springs CO De Landres DML Computer Repair Technician | Data Recovery Expert | Software Expert | PC Articles Author Author Quote: “Google is your friend, not food”. ~De