The Decline of Customer Service at Shops for Computer Repair in Colorado Springs
I have noticed a huge decline in customer service at shops for computer repair in Colorado Springs over the past few decades. Computer technicians are no longer courteous, are sometimes rude and no longer have compassion for people who can’t afford repairs. This blog is all about the decline of customer service at computer repair places near me.
The Decline of Customer Service at Shops for Computer Repair Colorado Springs: Lack of Phone Etiquette
Have you ever called a shop and wondered if the person on the other end was raised by barn animals? Or wolves? Calling computer repair places near me and being told, “I can fix your computer but you’re the idiot that broke it” is terrible. Some computer technicians simply lack phone etiquette and the shop owners aren’t training their employees on how to answer phones properly. In fact, the other day I called a shop, and it seemed like the phone was having some connectivity issues. My call simply wasn’t connecting and when it finally connected, I heard the technician say, “well, I didn’t want to talk to you either”. Wow. I was a potential client who was having legitimate phone issues and I was talked to like I purposefully called and hung up on them.
The Decline of Customer Service at Shops for Computer Repair Colorado Springs: Lack of Communication Skills
Communication skills are super important in the entire workforce these days but so many employees lack them. It’s terrifying how horrible some employees can be when it comes to communication skills. People simply don’t listen anymore. I will go to some computer repair places near me, and one employee will write a completely different problem for my computer than what I described. At other computer repair places near me, work will get approved that I never approved. It’s just a whirlpool of miscommunication everywhere I go, and all because employees no longer know how to communicate properly. Unfortunately, communication is a learned skill, and it takes time to learn, several years to learn, in fact. Computer repair places near me should really invest in communication skills training for all of their employees.
The Decline of Customer Service at Shops for Computer Repair Colorado Springs: Lack of Friendliness
Have you ever walked into computer repair places near me, and the clerk looks like they just swallowed something really gross? This is the complete opposite of friendly behavior. In fact, friendliness is all about smiling and being welcoming and warm towards others. Fortunately, friendliness can be taught, it just takes lots of time. Computer Repair places near me would need to train their employees to smile on cue and use body language that is welcoming. This isn’t something difficult to teach someone, it just takes time for someone to learn it. Sadly, most shops don’t have the kind of time that it would take to teach these kinds of skills.
The Decline of Customer Service at Shops for Computer Repair Colorado Springs: Lack of a Dress Code
I greatly dislike walking into computer repair places near me to find a person dressed like a complete slob behind the counter. In fact, many times these people will have caked food all over their shirt and may even smell bad if you get too close to them. This is completely unacceptable and makes the rest of us computer repair places near me look bad. If you are going to work in a computer repair shop, then you should look professional with nice clothes and a nice haircut. There is absolutely no reason to go to work looking like you are a homeless person. As a matter of fact, computer repair places near me need to make sure that they heavily enforce a dress code. This will truly help the workforce to clean up the careers of computer technicians everywhere.
The Decline of Customer Service at Shops for Computer Repair Colorado Springs: Lack of Understanding and Compassion
Computer technicians deliver bad news on a daily basis. However, they don’t always deliver this news with understanding and compassion. For example, someone who has a broken motherboard and needs a $800 repair. If the computer technician becomes rude or snarky about the client not being able to afford the repair, then they aren’t being understanding or compassionate. Unfortunately, this happens more often than it should in the computer repair business. Computer repair places near me need to train their computer technicians to deliver bad news in a clear, yet compassionate way. It’s terrible to mock or downgrade someone simply because they can’t afford a computer repair.
The Decline of Customer Service at Shops for Computer Repair Colorado Springs: Lack of Discounts
Many computer repair places near me offer general discounts for military, seniors and sometimes students. However, they don’t offer extra discounts that computer technicians can give as a courtesy if they want to. At DML Computer Repair, we give our computer technicians lots of leeway on how they give discounts to clients. In fact, they are allowed to discount certain products up to a certain amount at their own discretion. This allows for better customer service, especially allowing computer technicians to help those who might not be able to initially afford a computer repair.
The Decline of Customer Service at Shops for Computer Repair Colorado Springs: The Bottom Line
The bottom line is all about the amount of money a company makes, the profit. All computer repair places near me want to make a certain amount of money to cover bills and money to have as profit. However, this means that computer technicians need to make a certain amount of money during the sales of products and labor. If they don’t make this money, then the “bottom line” of the company is compromised. This means that the PC technician’s job is on the line and the business could close. In most cases, employees are told to push products harder and sell more, which can compromise customer service.
The Decline of Customer Service at Shops for Computer Repair Colorado Springs: Lack of Computer Technicians
In most cases, there are only 1 or 2 PC technicians per computer shop. However, there is usually work for 3 or 4 PC technicians at computer repair places near me. When there is this much work and such little employees, it can cause a strain, both mental and emotional. In turn this can cause PC technicians to have bad customer service. Unfortunately, this is completely unavoidable in some of the smaller computer repair shops.
Computer Repair Colorado Springs
Do you need the best computer repair Colorado Springs? DML Computer Repair offers complex computer repair Colorado Springs CO, fast computer repair services, and really nice computer technicians. Looking for the best computer repair Colorado Springs? No problem! Call or visit today for your free computer diagnostics at computer repair places near me.
Author Information for Computer Repair Colorado Springs CO
De Landres
DML Computer Repair Technician | Data Recovery Expert | Software Expert | PC Articles Author
Author Quote: “Google is your friend, not food”. ~De
