Avoid Misunderstandings at a Computer Repair Shop in Colorado Springs
There are several different ways to completely misunderstand your computer technician. It’s really important to follow these guidelines when visiting a computer repair shop Colorado Springs.
Call Ahead of Time to Verify Services of Computer Repair Shop Colorado Springs
There are hundreds of services that PC repair shops can perform. Anywhere from screen replacements to computer virus removal services can be performed. If you need a hard drive replacement, then be sure to call the PC repair shop and ask them if they perform this service. Although most PC repairs shops perform most services, it’s always best to verify. Simply call the local PC repair shop and ask, “do you perform this service”?
Call Ahead of Time to Verify Business Hours of Computer Repair Shop Colorado Springs
As a computer technician, I’ve known many clients who got in trouble by not knowing the company’s business hours. In fact, I’ve gotten calls at 7:00 in the morning asking why I’m not at the PC repair shop. However, most PC repair shops are only open 10am-6pm. If you need a shop that opens earlier or stays later, then you need to find a shop with those specific hours. I would highly recommend scouring Google, until you find the right PC repair shop for you.
Make Sure to Give Your Phone number to the Computer Repair Shop Colorado Springs
I have seen clients walk into our shop, leave their computer, and say that they’ll be back “after running errands”. Not only is this considered rude, but there is no explanation of the issue and no phone number given. How does the PC repair shop get a hold of that person to approve repairs? What if the computer issue is not obvious and we need an explanation? Furthermore, it’s best to avoid misunderstandings like this and simply leave an explanation of the issue and your phone number.
Always Ask for a Claim Ticket from Your Computer Repair Shop Colorado Springs
A “Claim Ticket” is a paper that is given to you as proof that a PC repair shop has your computer. If your PC repair shop doesn’t offer this kind of proof, then it may be time to find a new shop. Claim tickets are in place to protect the business and you. In fact, a claim ticket can tell you exactly what computer you left behind and the issue it was having. If you get the wrong computer back or there are new issues with the computer, then you can offer the claim ticket as proof. Of course, many PC repair shops would prefer not to provide this information because it can be used against them. However, the best PC repair shops have a claim ticket system in place.
Try to Speak to your Technician at Your Computer Repair Shop Colorado Springs
It’s extremely important to try and speak to your computer repair technician, before and after your computer has been repaired. As a matter of fact, speaking to your computer technician can ease your mind and make you feel better about repairs. On the other hand, not speaking to your computer technician can be cause for anxiety and miscommunication. If you are able to speak to someone at your PC repair shop, then I would recommend that you do so.
Always Ask About ETA at Your Computer Repair Shop Colorado Springs
ETA or “Estimated to of Arrival” for a computer repair is one of the most common miscommunications. Even providing an ETA of 3-5 business days, I still have clients calling me 24 hours after the repair was approved asking me if it’s “ready”. In most cases, the ETA is helpful to both the computer technician and the client. As a computer technician, I can plan the repair and set aside time to fix the computer. As a client, you can prepare to pick up your computer within a certain time frame. Either way, ETA is a good tool for planning ahead.
Always Ask for Explanations of Repair at Your Computer Repair Shop Colorado Springs
You have dropped off your computer and now you have been sent a diagnostic and the fee for repair. At this stage, it is extremely important to ask for an explanation of the diagnosis. First, you want to ask if this is a common issue with your model of computer. If it is, then it might not be worth repairing. Second, you want to ask if this repair will extend the life of the computer. For example, hard drive repairs and hardware cleanings can extend the life of the computer and are typically worth fixing. Finally, be sure that you understand all the fees and charges for the repair. The last thing you want is a miscommunication on the price of repair.
Ask About “Special Care” for your Computer After a Repair at a Computer Repair Shop Colorado Springs
Sometimes a computer requires “special care” after a repair. For example, a computer that had the DC Jack glued down, may require you to be careful with it. In fact, very few repairs will require “special care” after a repair. However, it’s still a good idea to ask.
Express Your Appreciation for the Computer Repair Shop Colorado Springs
Nothing says, “thank you” like the words “thank you”. In this day and age, where we expect perfect and immediate service, we sometimes forget to thank our PC repair shop. Make sure that your computer technician knows exactly how much they are appreciated by thanking them for their fantastic service.
Leave Your Computer Technician a Tip at the Computer Repair Shop Colorado Springs
A few PC repair shops allow you to leave your computer technician a tip. If this is the case, then I would recommend doing so. Every year we are losing more and more computer technicians to higher paying jobs. When you provide a tip, you are helping retain our very best computer technicians. Let’s face it, the pay isn’t great for computer technicians near me, but the tips can rack up pretty quickly.
Computer Repair Shop Colorado Springs
Who has the best Computer Repair Shop Colorado Springs? DML Computer Repair offers amazing computer repair Colorado Springs CO, the best computer repair services, and same-day service. Do you need a computer repair shop Colorado Springs? No problem! Call or visit today for your free computer evaluation.
Author Information for Computer Repair Colorado Springs CO
De Landres
DML Computer Repair Technician | Data Recovery Expert | Software Expert | PC Articles Author
Author Quote: “Google is your friend, not food”. ~De
