A Story About Computer Virus Removal Service
I would like to share this story about my good friend Manny and computer virus removal service. This is a common story across the internet amongst many senior citizens who are being preyed upon online.
Introducing Manny and Computer Virus Removal Service
Manny has been a client of mine since 2013. Over the years I have trained him on practical uses of his computer, and we have become friends. In fact, Manny is 65 years old and understands very little about computers. Additionally, Manny relies on my advice and training to understand the world of computers and technology. Although I try my very best to teach Manny about computers, sometimes it is a complicated matter. This is especially true when it comes to pop-ups and malicious extensions on the internet. Normally, Manny brings me his computer and I clean up the malware. However, there was an instance in which it wasn’t apparent that Manny had malware on his computer.
The Phone Call and Computer Virus Removal Service
About a month ago, Manny began noticing that every few days he got a pop-up claiming that he had viruses on his computer. Since he was getting the pop-up so frequently, Manny wondered if he might actually have a virus. In fact, Manny scanned his computer several times just to verify that he didn’t have a virus. One day, a different message popped-up on his browser. This message said that he needed to call “Microsoft” because there were viruses on his computer. Manny became worried because Microsoft was apparently sending him messages. If a big company like Microsoft is sending him messages, then he probably had viruses. Finally, Manny caved and called Microsoft on the number provided. He was able to reach a nice man named Mark who promised to help him remove the viruses.
The Virus Scans and Computer Virus Removal Service
As Manny spoke on the phone with Mark, he was only worried about the viruses. Mark scanned the computer for viruses and malware and unlike Manny’s scan, Mark found hundreds of viruses on the computer. Unfortunately, all of this would prove to be fake. In fact, there weren’t any viruses on Manny’s computer and Mark was fabricating the scans. At this point, Mark asked for $300 to “clean up” all these viruses on Manny’s computer. Furthermore, Manny could sign up for a monthly “clean up” for an extra $300 a month. This amount of money was not possible since Manny was on a fixed income. In other words, Manny could barely pay for $100 repair, much less $300. By the time Manny realized that this might be a scam, it was too late. Mark had locked Manny’s computer and it could not be accessed.
The Bank Dilemma and Computer Virus Removal Service
Manny soon realized that he had given access of his computer to a criminal. It turns out that as Mark was “scanning for viruses” he was also collecting Manny’s personal data from the browser. As a matter of fact, he immediately began receiving emails and text messages on his phone that someone was trying to access his online banking. Thankfully, Manny had two-step verification setup on his banking accounts. Additionally, Manny called his bank and told them that his account was compromised. They asked him to go into the bank and change his account number to prevent further access. Furthermore, he changed his login information, which completely stopped all of the messages about access. The criminal would now only be attempting to access an account that is closed.
Manny’s Brother and Computer Virus Removal Service
After the whole fiasco with the bank, Manny was discouraged from asking for help with his computer. At that point, Manny enlisted the help of his brother, Michael. As a matter of fact, his younger brother was adept at using computers, far more knowledgeable than Manny. Michael attempted to exit out of the message that said the computer was locked. He even tried resetting the computer with no luck. All in all, it was an impossible task without the proper tools or training. Michael recommended that Manny take his computer to his trusted friend at DML Computer Repair for computer virus removal service.
Hacked Accounts and Computer Virus Removal Service
Unfortunately, the criminals who hacked Manny’s account didn’t stop at his bank account. They also hacked into his email accounts and social media accounts. Additionally, they sent dozens of emails to his friends and family, trying to get them to give access to their computers. In fact, they even sent hundreds of messages to complete strangers from their social media accounts. It was embarrassing explaining to each person that he had been hacked. Sadly, he was completely locked out of some of his accounts because the hackers turned on two-step verification with their own cell phones. This completely locked him out of those accounts. In the end, Manny was better for it because he changed passwords and turned on two-step verification for the accounts he could salvage.
The Police and Computer Virus Removal Service
I’d like to say that Manny went to the police, and they caught the criminals who did this. However, the reality of situations like this one is that the police can’t do anything about cybercrimes. In fact, there is a cyber crimes division at most state Bureau of Investigation. For example, the Colorado Bureau of Investigation has a unit for these types of crimes. It is a state and federal matter, not a local matter.
DML Computer Repair Helped Me with a Computer Virus Removal Service
In the end, Manny did return to his friend at DML Computer Repair to fix his computer. Of course, I happily put his computer back exactly the way it was before the crime occurred. In most cases, it is a happy ending with a valuable lesson learned. Don’t click on anything on the internet that you don’t know or trust.
Computer Virus Removal Service
Who has computer virus removal service near me? DML Computer Repair offers same-day computer repair Colorado Springs CO, the best computer repair services, and competent computer technicians. Do you need a computer virus removal service near me? No problem! Call or visit today for your free computer diagnostics.
Author Information for Computer Repair Colorado Springs CO
De Landres
DML Computer Repair Technician | Data Recovery Expert | Software Expert | PC Articles Author
Author Quote: “Google is your friend, not food”. ~De