Laptop Repair Services in Colorado Springs

The main problem with most diagnostics is that they are quick and sometimes not accurate. At DML Computer Repair we find ourselves frequently diagnosing computers that have been misdiagnosed by other shops. If we can perform a quick diagnostic of your computer, we will; however, in most cases it takes time. We must open a computer, check the hardware, check the software, and diagnose all possible solutions. With laptops, the job is much more delicate and requires a computer tech that specializes in that specific brand. Contrary to popular belief, not all laptops are created equally or are “easy laptop fixes”. Even an experienced laptop technician needs at least 30 minutes to open it, 10 for diagnosis and another 30 to close. This time frame is assuming that the tech has 10 years of experience and has no other work ahead. The second problem is that due to the abuse of free diagnostics, many laptop fixing shops now charge. Among others, independent computer repair guys were taking dozens of PCs for free diagnostics every week. In the end, they didn’t have the shop perform a single repair, causing hundreds of hours in lost time every year. A few years ago, the fee for evaluation was either free or no more than $35. This has drastically changed since the pandemic, ranging from $25 to amounts near $100. At DML Computer Repair, we protect our clients by limiting free diagnostic to individuals. As a result, much of the abuse of this free and valuable community service is prevented. We also require a fee for anyone who builds their own computers and for insurance claims. All these precautions ensure that our free diagnostics program remains free and fair, virtually forever.

This is much like finding the best data recovery company or the best places to build a pc. You will go through all the wrong ones before finding the right place for you. Great techs, hours, fair prices, and excellent customer service typically lead to the proverbial “best”. Additionally, your neighbor's “best” may not work for you and vice versa. There are 3 things you can look for in a company that can make them a top choice for you. First and foremost, read the reviews for places that fix laptops. Don’t forget to read the bad ones too, as this can tell you how problems are resolved. Next, before you get your laptop fixed, visit the shop for a friendly conversation. Many people find that visiting a shop without their device and making a simple inquiry can be beneficial. This can help them get a “feel” for the computer techs and the overall environment. Afterall, nobody feels welcome in a place where smiles are in short supply and courtesy is just a word. Which brings me to the final clue of finding the “best shop”, excellent customer service.

At DML, we guarantee it. Our techs are trained to take responsibility for any wrongdoing and make it right immediately.

The best way to find a good laptop maintenance shop is by referral or to simply try it. Many times, we know someone who has taken their laptop in for “repairs” and they recommend the same place for “maintenance”. These are two very different services and require two sets of skills. Repairs require you to know how a computer works and the symptoms that can be associated with specific fixes. On the other hand, maintenance requires an engineer’s understanding of the hardware in a computer and how the various parts work together. It also requires a basic understanding of how a computer will wear and tear over time. Although they sound similar in description, they are not. Laptop maintenance typically involves thermal paste replacement, fan cleaning and interior removal of debris. There are various degrees to this type of hardware upkeep and cleaning. Where some technicians will completely tear apart a computer and clean each component, others will do the minimum amount required. The most popular technicians are usually the ones who go above and beyond, many times even cleaning the device exterior. We have one technician who has a beautiful philosophy about computer cleaning. This tech always says, “regardless, I clean the screen and it makes my heart happy to see people smile”.

Unfortunately, much like a vehicle’s oil change, there are very few ways to tell if it was done wrong. One word, time. Only time will tell if maintenance was either performed wrong or not done at all. A computer that continues to overheat after the procedure, can be a good indication of missed steps or a lack of thermal paste. Identically, it can also be the first sign of a failing heatsink or a motherboard that is malfunctioning. If you believe that your computer did not receive adequate maintenance, you can always ask a second technician to double-check the work. We are happy to provide this service at no additional cost. DML associates this service with a doctor’s second opinion, it should be your right to ask for one.

It is a sad reality that not all experiences at computer repair shops may not be ideal. In some instances, these experiences can be repetitious and even neglectful. When this is the case, DML techs invite you to come and speak to them about your previous negative experiences. We can offer advice and possible remedies to avoid future experiences. If you have a bad experience with one of our shops, please contact us, we want to hear from you. DML is a small business, but we firmly believe in accountability. If your computer tech made a mistake, we want to hear from you and resolve the matter as quickly as possible. This is the DML Way. Help us be the best laptop repair Colorado Springs.

DML Computer Repair offers excellent quality parts and unique warranties for each computer screen repair. With that said, many other computers screen fixers do not purchase quality parts with a good warranty. If you purchase their product, then it MIGHT last a few months. If you purchase our products, they WILL last several years. There are very few exceptions to this scenario, such as used and refurbished laptop screens. If you can provide a printed quote from another computer repair shop for us to verify, and it is the exact same part, with the same warranty, we are happy to match their price and reduce our price by $10. Not only will we match the price, but we will also give you $10 off. Additionally, you will receive the same quality work and customer service that has made DML the best lap top screen repair in Colorado Springs.