What is Tech Support?

Business owners often wonder if tech support is right for them and their employees. In fact, tech support is a service provided to businesses, where they can call for help with technical computer problems. For example, your computer is not communicating properly with your printer and you are unable to print. If you call tech support, they will walk you through the necessary steps to fix this problem. Generally this process is commonly known as “Tech Support” or “IT Solutions”. If you are looking for small business IT solutions then you’ve come to the right place. It’s no surprise that DML offers comprehensive and affordable IT support packages to meet the needs of any size company.

How is DML Tech Support Different?

DML currently offers phone support, remote access support and service call support to all clients. As a matter of fact, if you have an issue (that can’t be resolved over the phone or remotely), we will come to your company and fix the issue in person. Consequently, phone calls, remote access sessions and service calls are all performed absolutely free! Yes, free. In Fact, these services are included in all of our monthly premiums.

How Does DML Respect HIPAA?

HIPAA has some very strong regulations against the sharing of personal medical information. Correspondingly, any medical offices are unable to receive technical support via remote access to respect HIPAA regulations. In addition, DML has resolved this problem by providing phone assistance and supervised same-day onsite service calls. Furtherore, this means that medical personnel can watch our computer technicians, to prevent HIPAA violations. As a matter of fact, our experienced technicians are trained to test computers and software, without ever opening a part of the system that may compromise patient information. This makes DML IT support HIPAA friendly.

Best IT Company in Colorado Springs

It’s no secret that DML is the best IT Company for small business tech support in Colorado Springs. Basic packages start at $100 for phone, remote, and service call tech support. Call or text today for your free evaluation and quote; let DML be your IT Department.

BASIC SERVICES $100 PER MONTH

Unlimited Phone Call Tech Support
Unlimited Service Calls (Same-day response)
Unlimited Remote Access Support (if available)
Monthly Virus Scans & Virus Removal
Monthly Malware Scans & Malware Removal
Monthly Hardware Test (for potential data loss and overheating issues)
Free Tier 1 and Tier 2 data recovery
20% Discount on Parts & Labor for Computer Repairs for business owner & employees
Services are from 10am-4pm, Monday-Friday
Tech support includes: Software Issues, Hardware Issues

ADVANCED SERVICES $500 PER MONTH

Unlimited Phone Call Tech Support
Unlimited Service Calls (2-hour response)
Unlimited Remote Access Support (if available)
Monthly Virus Scans & Virus Removal
Monthly Malware Scans & Malware Removal
Free Tier 1 and Tier 2 data recovery
Monthly Hardware Test (for potential data loss and overheating issues)
100% Free Computer Repair on all desktop computers and laptops (excludes monitors, laptop screens, network equipment, printers, POS equipment, phones, tablets, and technology that are not considered computers or laptops). Cosmetic damage is also not covered.
Services are from 9am-6pm Monday-Friday with limited emergency support on weekends.
Tech Support Includes: Software Issues, Hardware Issues, Basic Printer Issues, Basic Network Issues